For Registered Training Organisations
Train Students with the Same Tools Used on Shift
HuGo brings real shift workflows into the classroom, giving students a practical way to complete notes, tasks, and participant-based work.
Preparing Students for
How the Job Is Done Today
Support work has become increasingly digital, with providers using apps to manage shifts, documentation, and communication. In the classroom, there’s an opportunity to give students more exposure to these real-world tools and workflows.
Support work is becoming increasingly digital
Shift documentation is completed through apps
Providers are using real time workflows and communication tools
Trainers are looking for easier ways to manage and review student work
There’s a Gap Between Learning and Doing
This creates uncertainty for students and adds extra work for trainers trying to bridge theory with practice.
Students need exposure to real workflows
Practical documentation is now completed digitally
Simulating real environments takes time and setup
Student work is often spread across different systems
Bring Real-World Practice Into the Classroom
Instead of imagining scenarios, students work through them using the same workflows they’ll use on shift.
HuGo allows RTOs to simulate real support work environments:
Simulated participant profiles
Digital documentation
Real shift workflows
What a Student Shift Looks Like
Each session mirrors a real shift, guiding students through the same steps they’ll follow in the workplace.
Clock into a shift
Review participant profile
Complete pre-shift knowledge check
Follow routines
and tasks
Write shift notes
and reports
Use HuGo Knows
for support
Clock out
Learning That Feels Like a Real Shift
Students build confidence through repetition and familiarity, not just theory.
Write compliant shift notes
Navigate participant information
Respond to real scenarios
Build digital confidence
Everything in One Place for Trainers
Everything students complete is visible, organised, and easy to review.
View all student work instantly
Review past notes anytime
Track progress across sessions
No paper, no chasing documents
A Record That Doesn’t Disappear After Class
This creates continuity across sessions, allowing both trainers and students to track improvement over time.
Shift notes and reports remain accessible
Trainers can review previous student submissions
Practical sessions are recorded over time
Students build familiarity through repeated practice
Features Designed for Practical Learning
Built specifically for the way RTOs train support workers.
HuGo Knows
Students can ask questions during a shift and receive answers based on the participant information provided.
Example questions
“What support does this participant need?”
“How should I respond in this situation?”
“What are the morning routines?”
Pre-Shift Checks
Before each shift, HuGo prompts students with a short quiz to check their understanding of the participant.
Quick quizzes based on participant information Reinforces understanding Helps trainers validate knowledgeFlexible Setup
Designed to fit into how training is already structured.
Create your own participants
Assign students to shifts
Move students between participants
Configure tasks and workflows
Built Around Your Training Scenarios
You bring your simulated client information.
HuGo turns it into structured participant profiles that students can work from — similar to how real providers operate.
Secure and Compliant by Design
HuGo follows Australian Privacy Principles and is hosted on secure Australian infrastructure.
Hosted on AWS in Australia
Encrypted data in transit and at rest
Secure authentication and role-based access
Pilot HuGo in Your Classroom
We’re currently partnering with selected RTOs to pilot how HuGo can support practical classroom learning.
Pilot HuGo with one training cohort at no cost
Full access to practical shift workflows and participant environments
Up to 10–15 students
Continued access to student submissions and records
Frequently Asked Questions
Everything you need to know about using HuGo in your classroom.
Is HuGo a learning management system?
No, HuGo is a practical tool used alongside training to simulate real shift workflows.
Are participants real?
No, all participant profiles are simulated and created by the training organisation.
Is the pilot free?
Yes, one class can be run at no cost as part of the pilot.
Can trainers review past student work?
Yes, all notes and activity are stored and accessible.
Does this replace trainers?
No, HuGo supports trainers by providing a structured environment for practical learning.
See How HuGo Fits Into Your Training
We’d love to show how HuGo could support your next intake.