HuGo Knows
Your AI-powered support assistant, built for NDIS Providers.
HuGo Knows gives your team reliable, instant answers — based on your own verified data, not guesswork.
HuGo Knows AI Assistant Preview
HuGo Knows is the built-in AI assistant for NDIS Providers — giving Support Workers and Admin staff instant, accurate answers based only on approved documentation. It helps teams make informed decisions on shift, stay compliant with participant plans, and reduce unnecessary calls or delays during service delivery. Built to solve the problem of frontline staff not having quick access to the right information — making shifts safer, smoother, and more efficient.
Ask HuGo. Get answers you can trust.
Intelligent support for better outcomes
Instant answers on shift
Support Workers can ask questions about participants, behaviour plans, medication, or support needs — and get immediate responses based only on verified HuGo documentation.
Smarter, safer decision-making
HuGo Knows ensures responses come from accurate, up-to-date records — helping your team follow plans correctly and stay compliant with NDIS expectations.
Multilingual and accessible
Workers can ask questions in over 40 languages, ensuring clarity and inclusivity across diverse teams.
Connected across your entire platform
HuGo Knows is deeply embedded across the HuGo platform for a complete knowledge ecosystem
HuGo Passport
Notify teams about participant updates, new plans, or changes in support requirements.
HuGo Safeguards
Send alerts when mandatory documents are expiring or new policies are added
HuGo ShiftReports
Share reminders or training notes linked directly to recent incidents or patterns.
HuGo Hoot
Enables admin teams to share AI-suggested updates or frequently asked questions organisation-wide.
Always available, wherever you are
Whether on shift, in the office, or in training — HuGo Knows is ready to help
AI Chat Interface View
Ready to see what HuGo Knows?
Book a demo to experience how AI can improve compliance, support quality, and
decision-making.