How one Support Worker uses HuGo Knows to check Participant information without having to search through a lengthy document each time. This Support Worker had read the Behaviour Support Plan. They had completed a buddy shift and asked questions. But once working...
As NDIS requirements continue to change, SIL providers will increasingly need clear evidence of the support delivered, why it was required and what happened on each shift. Providing great support is imperative. But being able to give evidence of the support provided...
How a pre-shift knowledge check helped identify conflicting information in a Participant’s support documentation — and why the Support Worker questioned it. Pre-shift quizzes are a standard feature within HuGo, designed to continuously reinforce important...
The NDIS SIL provider in this story is fictional. The mechanics are not. Picture a mid-size SIL provider. Fifteen participants, most funded at 2:1 for assessed behavioural and manual handling need. Around $14 million in annual revenue, two hundred staff, a head office...
NDIS rostering software is often treated as logistics — filling boxes on a grid. But the new SIL standards quietly reclassify the roster: it is now safeguarding evidence, clinical infrastructure and an audit exhibit. All in one spreadsheet-shaped disguise. Ask a...
